Appointment Guidelines - Revere Health

Last Updated: March 20, 2020

Virtual Appointments

REVERE HEALTH IS OFFERING VIRTUAL APPOINTMENTS—A SERVICE CALLED TELEMEDICINE, OR TELEHEALTH.

We know many of our patients are practicing social distancing in the midst of the coronavirus (COVID-19) outbreak, and our telehealth services will allow us to serve you from the comfort and safety of your home.

Telehealth is not appropriate for every medical concern, so it’s important to ask your provider whether a virtual visit is suitable for your needs. When you schedule a telehealth visit, your provider can give you more detailed instructions for accessing the virtual waiting room.

 

Visitor Restrictions

EFFECTIVE IMMEDIATELY, WE ARE IMPLEMENTING NEW VISITOR RESTRICTIONS TO FURTHER ENSURE THE SAFETY OF OUR PATIENTS AND OUR STAFF
  • No visitors will be allowed to accompany a patient to an appointment unless the patient is either physically or mentally challenged. In these cases, only one caregiver is allowed to assist the patient.
  • If a parent arrives with children and no other adult present, we will need to allow the children to accompany the parent and then isolate them immediately when they arrive at the office.
  • Other than staff or patients, all other visitors will not be allowed to enter our clinics unless they are a vendor delivering supplies or are performing some other expected or essential service.

Visiting the Clinic

WHAT TO EXPECT

If you have a fever, cough, or shortness of breath, we ask that you stay home and call your primary care provider for instructions. To prevent the spread of infection, please do not seek care by physically going into an urgent or primary care clinic.  

At this time, Revere Health providers are evaluating the medical necessity of office visits by reviewing medical history and the purpose for the visit. Our office may contact you to determine necessity and will potentially postpone non-emergent visits. In an ongoing effort to mitigate risk, if you have an elective surgical procedure scheduled, you may also receive a phone call to postpone the procedure. Our offices will reach out to you if this is the case. We understand that these decisions can be impactful, however, we appreciate your willingness to be part of the solution as we continue finding ways to serve the needs of our patients.

For the protection of all our patients, if you visit a Revere Health campus for any purpose, you will be directed to enter through specific doors where you will be required to be pre-screened for symptoms to gain entry.

Calling our Offices

WHAT TO EXPECT

When calling a Revere Health clinic, you will be asked if you have a fever, cough, or shortness of breath. If you answer yes to having any of these symptoms, you will be instructed to stay at home and a healthcare provider will call you to provide clinical guidance.
If, after speaking with you, the healthcare provider determines you should receive testing for COVID-19, they will provide additional instructions at that time.