Appointment Guidelines - Revere Health

Last Updated: April 28, 2020

Virtual Appointments

REVERE HEALTH IS OFFERING VIRTUAL APPOINTMENTS—A SERVICE CALLED TELEMEDICINE, OR TELEHEALTH.

We know many of our patients are practicing social distancing in the midst of the coronavirus (COVID-19) outbreak, and our telehealth services will allow us to serve you from the comfort and safety of your home.

Telehealth is not appropriate for every medical concern, so it’s important to ask your provider whether a virtual visit is suitable for your needs. When you schedule a telehealth visit, your provider can give you more detailed instructions for accessing the virtual waiting room.

 

Visitor Restrictions

EFFECTIVE IMMEDIATELY, WE ARE IMPLEMENTING NEW VISITOR RESTRICTIONS TO FURTHER ENSURE THE SAFETY OF OUR PATIENTS AND OUR STAFF
  • No visitors will be allowed to accompany a patient to an appointment unless the patient is either physically or cognitively challenged, or when the patient is a child. In these cases, only one caregiver is allowed to assist the patient.
  • To help us maintain social distancing protocol, patients should not bring children to their appointment. 
  • Other than staff or patients, all other visitors will not be allowed to enter our clinics, including vendors and food delivery. 

Visiting the Clinic

WHAT TO EXPECT

For the protection of all our patients, if you visit a Revere Health clinic for any purpose, you will be directed to enter through specific doors where you will be required to be pre-screened for symptoms to gain entry. Patients (and their necessary escort) will also have their temperature taken when they first come to a Revere Health clinic. If the patient or visitor’s temperature is 100 degrees or higher, or if they answer yes to any of the following questions, they will not be allowed to enter the clinic and will instead receive further instructions. 

Pre-Screening Questions

  • Have you or anyone living in your home had contact with anyone confirmed or under testing for COVID 19 in the past 14 days?
  • Do you or anyone living in your home currently have or have had a fever over 100 F in the past 14 days?
  • Do you or anyone living in your home currently have or have had any fever symptoms such as chills or excessive sweating in the past 14 days?
  • Do you or anyone living in your home have a cough?
  • Do you or anyone living in your home have any shortness of breath not related to a chronic medical condition?
  • Have you or anyone living in your home have any new loss of smell or taste?
  • Have you or anyone living in your home had any muscle pain, headache or sore throat?
  • Have you or anyone living in your home been notified by the Health Department, your employer or school to self-quarantine?

All patients are also required to wear a mask. To preserve our supply of masks, we ask that you bring your own mask with you to your appointment (cloth DIY masks are acceptable). Otherwise, one will be provided for you.