Because we are not moving old balances to the new system, patients with a balance owed for appointments or services prior to August 1 and who incur new charges after August 1 will receive two separate statements. These statements will look the same, but they are not duplicates and both are valid. You may continue to get two statements until the older balances are paid.
Statements from the old billing system for a balanced owed before August 1 will have CUM (Central Utah Medical) in front of the account number. The new statements do not have alpha characters in front of the account number.
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